The Art of Sales – How Kenny at CPK Lenox Boosts the Bottom Line

Kenny - California Pizza Kitchen's Desert Sales Guru

Kenny of California Pizza Kitchen @ Lenox Mall – The Dessert Sales Guru

I am always on the lookout for exceptional employees. The ones who make your experience exceptional in one way or another. I’d like to point out Kenny at California Pizza Kitchen in Lenox Mall.

Kenny is a Guru of selling desserts. He is able to increase the average sales on his tables by employing only two tactics, but doing it masterfully. [Read more…]

Doing it Wrong – KFC’s New Tag Line

KFC logo and tagline "Today Tastes So Good"

I don’t know how new KFC’s current tag line is, but I just saw it yesterday.

“Today Tastes So Good”

Anyone understand this? Anyone else think this could have been a lot better? It’s just nonsensical! Is today edible? I wonder what today tastes like?

I can come up with 5 better (not great, but better) tag lines in 10 minutes! Go! [Read more…]

Some Things Are Not Allowed! The Olympics are Important!

The Olympic flame from NBC coverage of the 2012 London Olympics opening ceremony

The Olympic flame from NBC coverage of the 2012 London Olympics opening ceremony

While watching the NBC coverage of the 2012 London Olympics opening ceremony tonight, I became really aware that the commentators were annoying me. I missed the first half hour, so I Google’d the names of the hosts. It’s Matt Lauer and Merideth Viera!

I became more and more conscious of their snide comments about the proceedings. They both seemed Blasé about the whole thing.

Meanwhile, both Shelly and I were choked up a bit. This type of thing doesn’t happen very often. The whole world is watching. It’s quite fantastic!

Not only that, but a lot of people put their hearts into it. Meanwhile, Matt and Meredith’s attitude was: PFFT!

The worst part – they opened their mouths and that attitude came out. [Read more…]

Volusion – Exceptional, or Just Another Shopping Cart?

I’ve tried a lot of shopping carts!

Part of the reason I’ve tried so many is that I’ve never found one that I truly like. I won’t list them all … yet. Basically, if it’s free to a couple thousand dollars, I’ve tried it.

One of my clients was on Shopsite, a horrible shopping cart relic written in perl from the ancient past (1999). They were having a lot of problems with Shopsite. Even though Shopsite updates regularly, needed software like StoneEdge stopped working with it – even though they still officially are partners. I researched the clients needs and identified Volusion as a good match. There is a dashboard, easy to use interface, CRM, email capabilities, cart abandonment reports among others, and an API interface with Facebook, twitter, and YouTube integration. Seems like a nice system. Plus, Entrepreneur Magazine gave it a stellar review.

Sounds good right?

Here’s the reality:

[Read more…]

Marketing Campaigns Keep your Business Growing

Marketing Campaigns

Anyone can place an order for an ad, but only Entrepreneurs with their eye on the bottom line and Fortune 500 companies understand the value of a solid marketing plan.

The Fortune 500 have mountains of cash to throw around, so they can pound their offerings into your head and tell you that they sell “moments of pleasure” until you believe it, even if you don’t understand how drinking cola is a moment of pleasure more so than an ice cream cone or a sunrise.

Small and medium-sized business owners, on the other hand, need to be very smart with their marketing budgets. They need to focus on what is working and keep doing that until it doesn’t work anymore. [Read more…]